Your client sees their case, explained in plain words.

You choose what they see.

Before you send, you choose:

• the title the client sees (“Your case”, unless you write another); your own label stays yours;
• whether they see the parties’ names, as the court publishes them; without them, they do not see the court’s text either, which contains them;
• a last day, after which access ends by itself, or none;
• a first message.

The client sees your name, as you chose it in Settings, never your email address.

What the client sees.

The case in plain words, whatever their profile: the title, the number, the court, the stage, the next hearing in large type, every hearing and each change told simply, with what they can do and “Ask your lawyer”. Your message sits above the change you wrote it beside.

• They do not see your notes, labels, groups, colleagues or other clients.
• They cannot search from the case, send it on or put it in a group.
• They hear of every change and get hearing reminders; notifications and emails name neither the parties, nor the title, nor your message.

Messages one way.

Beside a change in the case, with Send to client, you write a message of up to 1,000 characters, for example “The hearing was postponed; you need to do nothing.” The client reads it in the app; by email they learn only that you wrote, without the text.

Messages go one way: the client does not reply in the app.

For the client, a quiet app.

A client who sees only cases shown by lawyers gets a simpler app: Today with their case in large type, News and the Guide, with no court search and none of a lawyer’s tools. If they follow a case of their own, they have everything anyone has.

When it ends.

Access ends when you end it, when the client gives it up, when the last day passes, or when you stop following the case. The client no longer sees the case from their next visit; their account stays theirs, and you see nothing of it.

An ended access stays in your list for 30 days, with the reason, then goes with its messages.